Refund policy

Return Policy

At Aura by Aaisha, customer satisfaction is our priority. If you receive an item with an issue caused by our side, you may request a return subject to the following conditions:

Return Eligibility

Returns must be requested within 30 days of delivery.
The item must be unused, unworn, unwashed, and in its original condition.
All original packaging, tags, labels, and accessories must be included.
Returns will only be accepted if the issue is determined to be the responsibility of the company, including:
- Wrong item delivered
- Manufacturing defect
- Damaged item received
- Incorrect size or color shipped by the company

Non-Returnable Items

We do not accept returns for:

Items that have been used, washed, altered, or damaged by the customer.
Return requests made after 30 days from the delivery date.
Issues resulting from incorrect information provided by the customer during the order process.

Return Process

Contact our customer support team and provide your order number along with clear photos of the issue.
Once your return request is approved, we will arrange a pickup whenever possible.
In case of a delay or difficulty in arranging the pickup, the customer may directly dispatch the parcel to our designated warehouse.
After dispatching the parcel, the customer must share the courier tracking number with our support team for verification and tracking purposes.

Inspection & Approval

Once the returned item is received, our team will inspect it to ensure it meets the return eligibility criteria. If approved, the return will be processed accordingly.